• Get Involved
  • Guidelines for Intervention

    Openly acknowledge to students that you are aware of their distress, you are sincerely concerned about their welfare, the welfare of those around them, and that you are willing to help. Exploring their alternatives can have a profound effect. We encourage you, whenever possible, to speak directly and honestly to a student when you sense that s/he is in academic and/or personal distress.


    1. Request to see the student in private. This may help minimize embarrassment and defensiveness.
    2. Briefly acknowledge your observations of them (specific to behaviors and/or performance); express your concerns directly and honestly.
    3. Listen carefully to what the student may be troubled about and try to see the issues from his/her point of view without necessarily agreeing or disagreeing.
    4. Attempt to identify the student’s problem or concern as well as your concerns or uneasiness.
    5. Unusual and inappropriate behaviors should not be ignored. Comment directly on what you have observed.
    6. Involve yourself in the process as it impacts your immediate work area and situation. At times, in an attempt to reach or help a troubled student, you may become more involved than time or skill permits.
    7. You are legally responsible in terms of the mandatory reporting of child abuse and elder abuse (contact SBIT member for assistance).

    Extending oneself to others always involves some risk-taking, but it can be a gratifying experience when kept within realistic limits.


    Referring Students  for Personal  Counseling 


    To make a personal counseling appointment, direct the student to go to or call the College Counseling Center at (718) 482-5250. To ensure that the student follows through with the referral, ask the student for permission to contact him/her at a later date. If your relationship with the student is such that you are confident s/he trusts your actions, you might also request permission to contact the referral provider directly. This communication arrangement maximizes the potential for successful follow through.


    LAGCC personal counseling services are designed for students who can benefit from short-term counseling. If it is determined that the student requires longer term counseling, s/he will likely be referred to a more appropriate off-campus resource. Early intervention is preferable to crisis intervention.

    When you do discuss a referral for personal counseling services with a student, it is helpful for the student to hear in a clear, concise manner your concerns and why you think counseling would be helpful. You might tell them a few facts about our services.


    For instance, all services are free to regularly enrolled students. All discussion are confidential except when the student presents a danger to self or others or when the counselor has reasonable suspicion that child or elder abuse is occurring. These situations mandate reporting.


    Placing the initiative on the student to seek an appointment increases his/her responsibility and commitment to come in for counseling. There may be urgent times, however, when it is more appropriate for you to call to make an appointment for him/her or to accompany the student in getting to a counselor on campus (e.g. crisis situation).

    To refer a student for personal counseling, there are staff persons available as follows to insure prompt attention in beginning the process:


    Instructions for Students:  

    To make a Personal Counseling appointment, please go to or call the College Counseling Center and ask for a “Personal Counseling appointment.” One-hour appointments are made based on the availability of licensed counselors within each area.

    Reporting your concerns to the SBIT ensures that your concern will be immediately directed to a qualified person, who will be able to determine the next best course of action to help a student in need of assistance, whether that means Counseling or another campus resource.

    SBIT will work together with other offices to share necessary information to best address the concerns brought forward; and also combine forces with various departments on campus to educate the community on policies and procedures through workshops, manuals, etc. as well to identify heightened times of year for stressful behavior (registration, paying bills, reinstatement etc.)


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